About KeyMedical!
by far the best. It is simple to use, both for the physician and staff.
The custom menus make transition from previous paper or
electronic systems easy. The best feature is the ability to see a
glaucoma patient’s record summary on one page. I highly
recommend KeyChart.”
Charles R. Wesley, M.D., Ph.D.
Noblesville, Indiana.
"Our practice has been PRISM clients (KeyMedical's former
company) since 1992. Our association with Susan Jones has
been a positive experience since day one. Having dealt with a
conversion previously, and not looking forward to another... they
made our conversion to their software so easy. The training we
received prior our first live date was invaluable. Our staff were able
to learn the software with ease, and required little, if any, help in
operating the program on a daily basis. During the initial weeks of
using their software, my calls for support decreased to nonexistent,
but when I did call, my calls were returned promptly. We continue to
use PRISM today. Although technology has changed, we continue
to be happy with the original program. I highly recommend any
program Susan is affiliated with".
Mona Byrd
Tupelo Eye Clinic
Tupelo, Mississippi
"We are doing well with KeyChart, our electronic medical records
system. We have scanned enough charts into our system that we
can remove several file cabinet. We have even added patients to
our schedule without having to add additional staff members!"
Lisa Lam
Administrator
Sheridan Lam, M.D.
Lombard, Illinois
I have found that my staff needed about 3 months to get
accustomed to using our EMR. For a successful EMR installation,
you need a lead physician involved who stands behind the EMR
through thick and thin. You have to have a physician champion for
the EMR. If he or she doesn't stand behind it, it won't happen. The
doctor can't say things such as, "We're running behind or having
some difficulties today, so let's go back to paper for now," because
the office will end up dropping the use of their EMR.
Two other things I have found to be very important to a successful
EMR implementation are staff buy-in and user friendliness of the
software. Staff members can help make an implementation
successful or they can help it fail. Also, user interfaces that are
simple for the end user to navigate are critical. Most staff members
don't care how good the back end is, they just want the part they
see and use to be easy.
McDonald Eye Associates has been using EMR since October
1997 and recently updated to new software. They have been
successfully using EMR for almost 7 years. "We wouldn't want to go
back to documenting exams on paper. Once the doctors learn the
system, they are faster on EMR than on paper. It's faster to point
and click than to use paper and a pen not to mention the
documentation is more thorough. Copying from the last exam and
updating the data appropriately is faster than entering the data
from scratch." Our practice didn't lose any staff members, but each
year when they budget for the coming year, they add more
appointments to the doctors' schedules without adding new staff.
So, we have been able to increase the number of patients they see
without adding any additional staff members because they have
EMR.
From talking with other practices and serving on panels at
meetings, I have learned that many of the practices who tried to
implement EMR and failed were ones who either tried to write the
EMR themselves or invested in a company that was attempting to
write EMR instead of choosing a package that was already
working.
Vonda Syler, COE
Administrator
McDonald Eye Associates
Fayetteville, Arkansas
“KeyMedical has been an invaluable resource to us. They always
go the extra step to make sure we have all the information we need
and provide additional data to use in the future.”
James Richmond, M.D.
East Ridge Eye Center
Chattanooga, Tennessee
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