support@keymedical.net
Your practice is truly our Top Priority
(We literally have hundreds of offices that would be
happy to tell you what type of service You can expect
from us.)
We all know what it is like to have a problem that requires a phone
call for assistance, only to be met with voice response system that
require you to navigate countless menus and make it next to
impossible to get to a live person. You can reach our support
specialists easily by phone, fax or email. We also offer online
assistance in the form of FAQ’s, user manuals, knowledge
databases and product update downloads. We promise that you
can always talk to a live representative and you won’t have to
press endless buttons to get to us.
Accurate and Effective Solutions for Your Practice
We understand that our clients are busy professionals who do not
have time to spend waiting on assistance when there is a problem.
Our support specialists strive to resolve the issue on the first
phone call. We promise to provide you with accurate answers on
the initial call so that you can focus on your practice and your
patients, not the computer system.
Knowledgeable Employees at Your Service
Each of our employees undergoes rigorous training and testing
before ever answering a phone call or attending a training or
installation session. Our employees have many years of
experience in the software industry and many of them come from
ophthalmologic backgrounds. We understand the complex issues
of today’s healthcare environment and will work with our clients in
using their computer system to address these issues.
You Deserve Professionalism and Courtesy
Our support specialists will always handle your needs with
professionalism and courtesy. We are your partner and know that
Your satisfaction is what will make our company successful. We
understand that when you have a problem, you need a quick,
accurate answer, but that it is also nice to have a friendly voice on
the other end of the line as well.
The Response Time Your Practice Deserves
We understand that when you have a problem, response time is
critical. We promise that we will respond to you in a timely manner
to resolve your issue. We are committed to handling your
questions as quickly and thoroughly as possible. Critical cases
always receive priority support. In addition, clients who have just
completed their installation and training will receive priority support
for the first three months after their implementation.
Copyright © 2006, KeyMedical Software, Inc., all rights reserved.
An equal opportunity employer.
KeyMedical Software, Inc., Lebanon, IN 46052 USA, 1-888-9KEYMED
